Shipping policy

 

Shipping Policy

1. Production and Processing Time

At Mafe Art Space, we collaborate with a print company to ensure the highest quality of archival prints. Please note the following production lead times:

• Printing: 1-2 working days

After production, your order will be processed and shipped. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods and Delivery Times

We offer a range of shipping options, and rates are calculated based on the destination, weight, and size of your order. Estimated delivery times are as follows:

• United States: 6-10 working days

Please be aware that these delivery times are estimates and are not guaranteed. Factors such as customs processing or postal service delays may affect delivery times.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

4. Shipping Address

Please ensure that you provide a complete and accurate shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

5. Shipping Issues and Lost Packages

If your order is delayed, lost, or if you experience any issues with your shipment, please contact us at mafeartspace@gmail.com as soon as possible. We will work with our print provider to resolve the issue and ensure your order reaches you.

6. Shipping to P.O. Boxes

We are able to ship to P.O. Boxes; however, please note that delivery times to P.O. Boxes may be longer than to standard addresses. Our print provider can use USPS and FedEx Smartpost with some size restrictions.

7. Customs and Import Duties

For international orders, customs duties, taxes, or import fees may apply based on your country’s regulations. These fees are the responsibility of the buyer and are not included in the shipping cost. We recommend checking with your local customs office for more information on potential charges.

8. Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us within 30 days of receipt at  mafeartspace@gmail.com with your order number and a description of the issue. We will arrange for a replacement or issue a refund as appropriate.

9. Contact Us

For any questions regarding our shipping policy or if you need assistance with your order, please contact us at mafeartspace@gmail.com. We are here to help ensure a smooth shopping experience.